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Alert
Alerts
New Water Rates/Annual Flushing
July 07, 2025
- New water rates are now in effect for water bills due 7/20 (see Rates & Policies Page for new rates).
- The Districts' Annual Flushing Program will begin this week and will continue for the month of July. Customers may experience low pressure periodically.
Have A Happy and Safe Summer!
Alerts
New Water Rates/Annual Flushing
July 07, 2025
- New water rates are now in effect for water bills due 7/20 (see Rates & Policies Page for new rates).
- The Districts' Annual Flushing Program will begin this week and will continue for the month of July. Customers may experience low pressure periodically.
Have A Happy and Safe Summer!
Office Closure
April 03, 2025
The office will be closed Friday, April 18, 2025 in observance of Good Friday.
DIsconnections for Non-Payment
March 28, 2025
Disconnections for non-payment will begin Tuesday, April 1, 2025. If you are disconnected for non-payment, you CANNOT pay online. To utilize the online payment portal, please do so before 8AM on Tuesday, April 1, 2025.
Office Closure/Disconnections For Non-Payment
November 26, 2024
The office will be closed Thursday, November 28, 2024 & Friday, November 29, 2024. Disconnections for Non-Payment will begin Monday, December 2, 2024. Reminder that you cannot make online payments if you are disconnected for non-payment. To utilize the online payment portal, please do so before 8am on Monday, December 2, 2024.
Permanent Connection: Earnest Bridge
November 14, 2024
The permanent water line connection has been made at Earnest Bridge on Chuckey Pike. Previously, four 2-inch water lines laying across the bridge supplied this area with water. The permanent water line was bored under the river and the final connection was made today 11/14/2024. Chuckey Utility crews have removed the temporary water lines from the bridge.
Water Disruption- CHUCKEY PIKE AREA
November 13, 2024
CREWS ARE WORKING ON A WATER LINE CONNECTION AT THE SOUTHSIDE OF EARNEST BRIDGE. CUSTOMERS ALONG CHUCKEY PIKE AREA SHOULD EXPECT LOW PRESSURE AND POSSIBLE OUTAGES.
Monthly Board Meeting Rescheduled
September 23, 2024
Chuckey Utility District's monthly board meeting scheduled for Oct. 9, 2024 has been rescheduled to Oct. 16, 2024 at 4:30 PM at the district's business office.
Public Meeting Notice- Tank
August 09, 2024
THE CHUCKEY UTILITY DISTRICT will be conducting a PUBLIC MEETING on August 27, 2024 at 6:15 p.m. at their office at 215 Tusculum Bypass Greeneville, TN 37745 to provide information about the Utility District’s application for a Drinking Water State Revolving Fund Loan in the amount of $670,000 with principal forgiveness in the amount of $335,000 to construct a 250,000 gallon storage tank off of Rheatown Road. The meeting will also provide information related to the resulting impact on monthly water bills. The meeting will also discuss our intention to procure professional services needed for the project. Questions prior to the meeting should be addressed to Tyson Lamb, Manager at 423-639-6362.
Public Meeting Notice- Water Lines
August 09, 2024
THE CHUCKEY UTILITY DISTRICT will be conducting a PUBLIC MEETING on August 27, 2024 at 6:00 p.m. at their office at 215 Tusculum Bypass Greeneville, TN 37745 to provide information about the Utility District’s application for a Drinking Water State Revolving Fund Loan in the amount of $1,830,000 with principal forgiveness in the amount of $915,000 to replace water lines along Rheatown Road, Quaker Knob Road and Stone Dam Road. The meeting will also provide information related to the resulting impact on monthly water bills. The meeting will also discuss our intention to procure professional services needed for the project. Questions prior to the meeting should be addressed to Tyson Lamb, Manager at 423-639-6362.
Monthly Board Meetings Time Change
July 10, 2024
Chuckey Utility District's monthly board meetings will now be held on the 2nd Wednesday of each month at 4:30PM in the district's conference room.
Annual Water Line Flushing
July 08, 2024
The district will begin its annual waterline flushing program today (7/8/2024). Flushing will continue throughout the district for the next few weeks. Customers may experience low water pressure and a possibility of a water outage for a short period of time.
NEW WATER RATES
June 14, 2024
New water rates will be in effect July 1, 2024. These rates will be reflected on the bill due August 20, 2024. Please see the Rates & Policies under the Customer Service tab.
CONSTRUCTION ON STONE DAM RD
March 14, 2024
Beginning Monday, March 18, 2024, at 9AM, construction crews are tying into the new water line near Deerchase Lane and Milligan Rd. This area can expect low pressure and/or water outages.
POLICY UPDATE
February 26, 2024
Please review the Discontinuance of Service Policy. This will be in effect beginning March 1, 2024.
Discontinuance of Service Policy Update
December 27, 2023
Please review the Discontinuance of Service Policy under the Rates and Policies tab on our website. It will be effective March 1, 2024.
New Online Portal
July 19, 2023
If paying online, you may notice a different portal. "Ampstun" is the updated way to pay from the previous Payment Service Network (PSN). A new login may need to be created. Both ways are affiliated with Chuckey Utility. If you have any questions or concerns, please contact our office.
CONSTRUCTION ON STONE DAM RD
June 05, 2023
Water line construction on Stone Dam Rd is scheduled to begin Monday, June 5, 2023. You may experience low water pressure or water outages during construction and possible traffic delays.
Lead & Copper Surveys
January 12, 2023
Please fill out and return your lead and copper survery's to the office. If you do not have one, you can pick one up at the District's office (215 Tusculum Bypass) OR it is available on the website under Forms & Reports. We are required to have a response from each customer. For more information, call 423-639-6362.
Water Situation Update
December 30, 2022
Water service has been restored to the areas that were affected. Some customers that live in and on higher elevations may continue for 24-48 hours to experience low pressure/weak flow as the system stabilizes and more leaks are found and fixed. We are highly encouraging homeowners, landlords, and businesses to check and monitor their meters and lines over the next few days as most of the leaks found are on the homeowner's side of the meter. Report any leaks and any areas of water that could possibly be leaks to Chuckey Utility District immediately.
The after-hours emergency number is 423-636-6905.
If improvement continues overnight and water testing is confirmed to be good, we anticipate the lifting of the “boil water” notice that’s been in place. Decision and announcement expected prior to 12pm, 12-31-22.
Water Restored to Customers
December 30, 2022
Areas that were affected by water outages are now restored. We are still asking you to please conserve water. The Boil Water Advisory is still in effect until our sample results are receieved. The public will be notified once the advisory is lifted. Drinking water is available for those under the Boil Water Advisory and can be picked up at Chuckey Utility District's office until 5:30pm this evening.
Water Update as of 12/29/2022
December 29, 2022
Crews are still working around the clock to restore water to customers. The areas effected should be getting water back soon. We ask that you please conserve water. Refrain from loads of laundry, but showering/flushing toliets is okay. Expect air in lines and possible low pressure. The Boil Water Advisory (see ALERTS page for more information) is still in effect for the following areas:
Choctaw Dr
Chuckey Hwy
Chuckey Pike
Old Jonesboro Rd
G’Fellers Rd
Earnest Rd
Ebenezer Loop
Ebenezer Rd
Sandbar Rd
Barren Valley Rd
Barren Rd
Mitchell Rd
Stockton Rd
Mae McKee Rd
Walter Martin Rd
Corby Bridge Rd
McGill Rd
Clemmer Dr
Old Fort Ln
Snapp Bridge Rd
Pig Broyles Rd
Boil Water Advisory
December 28, 2022
Chuckey Utility District is issuing a Boil Water Advisory for customers in the following areas:
Choctaw Dr
Chuckey Hwy
Chuckey Pike
Old Jonesboro Rd
G’Fellers Rd
Earnest Rd
Ebenezer Loop
Ebenezer Rd
Sandbar Rd
Barren Valley Rd
Barren Rd
Mitchell Rd
Stockton Rd
Mae McKee Rd
Walter Martin Rd
Corby Bridge Rd
McGill Rd
Clemmer Dr
Old Fort Ln
Snapp Bridge Rd
Pig Broyles Rd
Customers are advised to boil water for 3 minutes before consuming or cooking with it. It is safe to bathe or do laundry if you have water. This is precautionary measures only due to the water lines in the area being depressurized by customer leaks. This boil water advisory will be lifted once the Bac-T sample’s that we are collecting are returned with negative results. A complete list of the roads and areas effected will be listed on chuckeyutilitydistrict.com
Update as of 12/27/2022 5:00 PM
December 27, 2022
Crews are still working to find and repair leaks in the district. Individuals are still encouraged to conserve water. Low pressure and water outages are continuing throughout the district. Please check your home, outbuildings, local churches, or any vacant building that is served by water for possible pipe bursts. We ask that you report any and all leaks or possible leaks to the office.
Update as of 12/27/2022
December 27, 2022
Crews are still working to find and repair leaks in the district. Customers may still experience low water pressure or water outages. If you are not experiencing an outage, please conserve water as much as possible. We also ask that if you notice a leak, please report it.
Conserve Water
December 26, 2022
We ask that you please conserve water over the next few days. As you know, we receive our water from Greeneville Water Commission as well as Jonesborough. Greeneville has lowered our water supply and we now have zero supply from Jonesborough.
Attn: Chuckey Utility-Washington County Customers
December 26, 2022
Water distribution points at Lamar School and Grandview School this evening from 7-9 pm. One pack of 24 bottles per residence for human consumption. If you have access to a spring, well or other water source, we ask that you use that water for flushing toilets. *WE ARE WORKING ON A PLACE FOR GREENE CO. CUSTOMERS*
Low Pressure/Outages
December 26, 2022
Due to freezing temperatures over the last few days, water lines are busting. Customers may experience low water pressure or water outages from time to time. We are working around the clock to repair these leaks as quickly as possible.
Annual Waterline Flushing
August 08, 2022
The district will begin its annual waterline flushing program today (8/8/2022). Flushing will continue throughout the district for the next few weeks. Customers may experience low water pressure and a possibility of a water outage for a short period of time.